Privacy Policy

Effective Date: 04/10/2025

HelpersNow (“we”, “our”, “us”) operates the website helpersnow.co.uk (the “Website”). We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

We may collect and process the following types of information:

a) Information You Provide

  • Name, address, email, and phone number when creating an account or booking a service.
  • Payment information when making a booking (processed securely by third-party payment providers).
  • Details provided in enquiries, feedback, or support requests.

b) Information About Service Providers (“Helpers”)

  • Contact details, identification documents, and background check information for vetting.
  • Bank account details for payments.

c) Automatically Collected Information

  • Log data (IP address, browser type, device information).
  • Cookies and usage data (see Section 7 below).

2. How We Use Your Information

  • Provide and manage our cleaning services.
  • Process bookings, payments, and customer support requests.
  • Verify, vet, and manage service providers.
  • Send important updates about services and policies.
  • Improve the Website, user experience, and marketing efforts.
  • Comply with legal and regulatory obligations.

3. Legal Basis for Processing

  • Contractual necessity – to provide services you request.
  • Legitimate interests – to improve our services, prevent fraud, and market responsibly.
  • Consent – where you opt-in to marketing communications.
  • Legal obligations – where required by law.

4. Sharing Your Information

We will never sell your personal data. We may share information with:

  • Service providers (helpers/cleaners) to fulfil bookings.
  • Payment processors (e.g. Stripe, PayPal) to handle transactions securely.
  • Background check providers (for service provider vetting).
  • IT and hosting providers for Website operation.
  • Authorities where legally required.

5. Data Retention

  • Customer data is retained for as long as you hold an account or as required for legal/accounting purposes (typically 6 years).
  • Service provider data is retained for the duration of their engagement and as required by law.
  • Marketing data is retained until you opt out.

6. Security of Your Data

We take appropriate technical and organisational measures to protect personal data, including:

  • SSL encryption for all website traffic.
  • Restricted access to personal information.
  • Secure payment processing through trusted third parties.

7. Cookies & Tracking Technologies

HelpersNow uses cookies and similar technologies to:

  • Improve website functionality.
  • Analyse traffic and usage patterns.
  • Personalise content and marketing.

You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to processing.
  • Data portability (receive your data in a machine-readable format).
  • Withdraw consent for marketing at any time.

To exercise these rights, contact us at info@helpersnow.co.uk.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

11. Contact Us

HelpersNow
Email: info@helpersnow.co.uk
Phone: 0754 4592 516